The speed of change forces organizations to fundamentally change their working culture, their thinking, and old habits.
Design thinking, agile development, and traditional business planning can no longer be separate: change is too fast.
Existing ways of working, thinking, and leading simply don’t work.
Lean Service Creation is our 15+ years of experience in three words. During those years we have successfully applied the best practices of design, user-centric approach, lean thinking, agile development, and startup mentality.
Now we have put our knowledge and expertise together into a set of tools, practices and actions. We have distilled it all to a set of posters we call canvasses. They ask all the right questions at the right moment.
Download and use them for free: LSC Handbook and the canvases
We have for over 15 years created successful digital services. We are also the only organization in Europe that has won the Great Place to Work award twice. During these years we have constantly made a huge effort to learn, learn, learn and not to settle for the status quo.
We have realized that success is as much about the company culture as about tools and knowledge. In Lean Service Creation (LSC) we bring together our experiences of building a successful company culture and creating successful digital business.
Futurice offers LSC coaching in the form of cultural change programs. We have transformed the thinking, doing, and business of large companies, e.g., in the energy sector, logistics, and telecommunications. Our coaching is all about doing real business in a new way in close co-operation with the top executives of the company. Here are our coaches.
Hanno is one of the founders of Futurice. He has been leading Futurice from a four-person start-up into a successful 300+ person company. He was the HR director when Futurice won the Great Place to Work European award twice. Hanno has personally been in charge of several successful digital services, and in addition, worked as a consultant on hundreds of projects.
hanno.nevanlinna@futurice.com @HannonevanlinnaRisto is the only person in Finland who has been awarded as a researcher, a teacher, and a service designer. His courses at Aalto University constantly receive high ratings from the students, and he was nominated as the teacher of the year. Risto has coached startups, SMEs, and corporations in Helsinki, London, Berlin, and Tokyo. He was Futurice’s head of design 2011-13.
risto.sarvas@futurice.comJuha has worked on innovation, concept design, and UX design in hundreds of projects. Juha has been at Futurice over ten years, which means that he has worked with a huge variety of European companies throughout the disruptions of mobile technology and digital services. Juha holds a master’s degree in pedagogy in addition to his vast experience in user experience design.
Openness is the key of our future. The LSC Toolkit was created for everyone who wants to create new services and innovate based on the best practices in the industry.
We are looking forward to hear your ideas on how can we expand this toolkit. We are also curious about the way you use it, and to see the Services you can create with it!
Contribute to the project on our GitHub page. You will find all the files you need to print, and modify the kit as you wish.
Give your feedback and share your ideas with the community.
You can as well download the full LSC Toolkit package directly.
Contribute with your feedback and ideas on how to expand the kit.